Essential Communication Skills

Skills Categories:
Academic writing, Communication, Presentation skills

This Resource Page will help you:

  • Navigate and learn about different aspects of written and verbal communication.

The EBook "Essential Communication Skills" covers many elements of effective communication in professional settings. 

The book starts by introducing basic principles of communication; it then moves on to discuss specific topics such as written communication (e.g., professional writing, emails), oral communication (e.g., face-to-face and telephone conversation, presentations), group communication and conflict resolution, and intercultural communication. 

Click each button below to learn more.

A problem-solving model called “FACED”
Effective listening: strategies and cultural differences
Writing process phases illustrated through clear diagrams.
Quoting, paraphrasing, and summarizing strategies.
Email communication strategies.
Verbal and telephone communication strategies.
Cultural differences in intercultural communication.
Groupwork communication: constructive criticism and a “contract” model.
Oral presentations basics: definitions and public speaking.

In each chapter, you will find examples, practical tips as well as exercises and reflection questions to help you apply concepts and strategies. Overall, "Essential Communication Skills" is a useful resource for anyone looking to improve their communication in a variety of contexts.

You can access and download the ebook "Essential Communication Skills" on the Ecampus Ontario website.

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